Legal

Gospel Worship Voices, Privacy Policy

Last updated: April 24, 2026

Applies to: Gospel Worship Voices mobile app and related websites/pages, including beta tester applications, waitlists, support pages, and connected promotional or informational pages.

This Privacy Policy explains how Galaxyway AI ("Galaxyway AI", "we", "us", "our") collects, uses, shares, and protects information when you use Gospel Worship Voices (the "App") and our website(s) and related services (together, the "Services").

1) Who We Are (Data Controller)

Gospel Worship Voices is owned and managed by Galaxyway AI.

For data protection laws, including the UK GDPR, Galaxyway AI is the data controller for personal data processed through the Services unless stated otherwise.

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2) Key Definitions

  • Personal data: Information that identifies you or can reasonably be linked to you, such as your email address, device identifiers, account activity, or subscription status.
  • Processing: Anything done with personal data, including collecting, storing, using, sharing, or deleting it.
  • App Stores: Google Play Store, Apple App Store, and their related billing systems.

3) Scope, What This Policy Covers

This Privacy Policy covers information processed when you:

  • Use the Gospel Worship Voices App, including features such as gospel music playback, worship songs, sermons, prayer audio, Bible stories, devotionals, playlists, favourites, downloads, listening history, live radio, and related features
  • Download and use the Gospel Worship Voices mobile app or join beta, tester, or waitlist programmes
  • Contact support or submit forms on our website
  • Interact with our related web pages, support pages, or promotional forms

This Privacy Policy does not control how third parties, such as Google or Apple, process your data through their own platforms. See Section 12.

4) What Information We Collect

We collect information in three ways:

  • (A) information you provide directly,
  • (B) information we collect automatically, and
  • (C) information we receive from third parties.

A) Information you provide directly

Account and profile information

  • Full name, if provided
  • Email address
  • Password, stored using secure hashing, we do not store readable passwords
  • Account preferences, settings, notification preferences, or other saved choices where available

User activity inside the App

  • Favourites or likes
  • Playlists and playlist names
  • Listening history and continue-listening data
  • Downloads or offline items, and download status
  • Saved devotional, sermon, prayer, or track preferences where available

Support, feedback, and communications

  • Messages you send to support, including attachments you choose to provide
  • Feedback, reviews, bug reports, or feature requests
  • Information submitted through tester applications, waitlists, contact forms, or surveys

B) Information we collect automatically

Device and app technical data

  • Device type and model
  • Operating system version
  • App version
  • Language
  • Approximate time zone
  • Approximate country or region
  • App identifiers and device identifiers, such as installation ID
  • Log data, timestamps, crash reports, and diagnostic information

Usage and interaction data

  • Content interactions, such as what songs, albums, sermons, prayers, devotionals, or radio stations you view, play, pause, skip, or save
  • Session duration and feature usage
  • Use of downloads, favourites, playlists, listening history, or radio features
  • Performance analytics, including app responsiveness, failures, and errors

Cookies and similar technologies on the website

We may use cookies, local storage, and similar technologies for essential site functionality, security, fraud prevention, remembering preferences, and, where applicable, analytics.

C) Information we receive from third parties

Google Sign-In or other sign-in providers

If you sign in using Google or another supported provider, we may receive basic profile information such as your email address and a unique account identifier, depending on your settings and consent.

App Stores and billing partners

We may receive purchase-related information such as:

  • Subscription status
  • Transaction identifiers
  • Purchase or receipt tokens
  • Renewal dates
  • Expiration dates

This helps us unlock Premium features, manage access, and restore purchases.

App Stores and payment providers process payment details. We generally do not receive your full payment card information.

Service providers

If we use hosting providers, analytics tools, crash reporting tools, email delivery services, support tools, content delivery networks, or streaming support services, they may generate or share technical logs and service metrics relating to your use of the Services.

5) Information We Do Not Intentionally Collect

We do not intentionally collect:

  • Precise GPS location, unless we later add a feature that clearly requires it and you grant permission
  • Biometric identifiers
  • Government ID numbers
  • Special category or sensitive personal data, unless you voluntarily send it to us in support messages or similar communications

If you choose to send sensitive information to support, you consent to us processing it only to respond to and resolve your issue.

6) Why We Use Your Information (Purposes)

We use your information to:

Provide and operate the Services

  • Create and manage accounts
  • Enable playback of gospel music, worship content, sermons, prayers, devotionals, Bible stories, and live radio
  • Save favourites, playlists, listening history, downloads, and related preferences

Personalise and improve your experience

  • Enable continue listening and content surfacing
  • Improve feature relevance and app usability
  • Better understand which content and features are most useful

Subscriptions and access control

  • Verify Premium entitlement
  • Unlock paid features, ad-free access, offline listening, exclusive content, or premium radio access
  • Restore purchases and manage account access

Safety, security, and fraud prevention

  • Protect accounts
  • Detect abuse or suspicious activity
  • Maintain platform and service security

Customer support and communications

  • Respond to support requests
  • Troubleshoot problems
  • Send necessary service notices

Product testing and development

  • Manage beta access, testing programmes, and waitlists
  • Evaluate feature performance
  • Fix bugs and improve the Services

Legal and compliance

  • Comply with legal obligations
  • Enforce our policies and terms
  • Resolve disputes
  • Maintain appropriate records

7) Legal Bases for Processing (UK GDPR)

Where the UK GDPR applies, we rely on the following legal bases as appropriate:

  • Contract, where processing is necessary to provide the Services you request
  • Legitimate interests, where processing is necessary to operate, secure, improve, and administer the Services, prevent fraud, and run our business
  • Consent, where required for optional features such as marketing emails, non-essential cookies, or personalised advertising
  • Legal obligation, where processing is necessary to comply with applicable laws, regulations, accounting requirements, or lawful requests

8) How We Share Your Information

We may share information only in the following limited situations:

A) Service providers (processors)

We use trusted third parties to help provide the Services, such as:

  • Cloud hosting and databases
  • Analytics and crash reporting providers
  • Email delivery and customer support tools
  • Content delivery networks
  • Streaming, radio, or infrastructure support services
  • Security and anti-abuse providers

These providers may process personal data only on our instructions and for the purposes described in this Privacy Policy, subject to contractual safeguards where required.

B) App Stores and payment processing

Purchases are processed by Google, Apple, or other authorised billing providers. We use subscription and receipt information to provide Premium access and restore purchases.

C) Legal requirements

We may disclose information where we believe it is necessary to:

  • Comply with a legal obligation or lawful request
  • Protect our rights, property, users, or the public
  • Investigate fraud, abuse, or security incidents

D) Business transfers

If we are involved in a merger, acquisition, restructuring, financing, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate protections.

E) With your direction

We may share information when you ask us to do so or enable a feature that requires sharing.

We do not sell your personal data in the ordinary commercial sense.

9) Advertising, Tracking, and Analytics

A) Ads

Gospel Worship Voices may include advertising on the Free tier and offer an ad-free experience for Premium users.

If ads are used, we may use advertising identifiers and related technical information for ad delivery, frequency control, performance measurement, and fraud prevention, subject to your device settings and applicable law.

B) iOS tracking

If we ever use tracking across apps or websites owned by other companies on iOS, we will request permission where required by Apple and applicable law.

C) Analytics

We may use analytics tools to understand usage trends, diagnose issues, improve performance, and develop features. Where required, we will obtain consent for non-essential analytics cookies or SDKs.

10) International Data Transfers

Your information may be processed in countries outside the United Kingdom.

Where this happens, we aim to implement appropriate safeguards, such as:

  • UK International Data Transfer Agreement or similar contractual protections
  • Vendor due diligence
  • Security, confidentiality, and access controls

11) Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Account data: While your account is active and for a limited period afterward for backup, fraud prevention, legal, and compliance purposes
  • Support tickets and communications: As needed to resolve issues, improve support, and maintain records
  • Logs and diagnostics: For security, troubleshooting, and service improvement, then deleted or anonymised
  • Subscription and transaction records: As required for accounting, legal, and tax purposes

Where possible, we may aggregate or anonymise data so it no longer identifies you.

12) Third-Party Platforms and Links

A) Google, Apple, and other platforms

Your use of Google Sign-In, Google Play, Apple App Store, or any similar third-party platform is subject to that provider's own privacy practices and terms.

B) External links

If the Services link to third-party websites, radio streams, ministries, media platforms, or other external resources, we are not responsible for their privacy practices, content, or policies.

13) Your Rights and Choices (UK)

Depending on applicable law, including the UK GDPR, you may have rights including:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights related to automated decision-making and profiling, where applicable

How to exercise your rights

You can email support@gospelworshipvoices.app with your request. We may ask you to verify your identity before completing certain requests, to protect your account and information.

Complaints

If you believe your data protection rights have been breached, you may complain to the UK Information Commissioner's Office (ICO) or your local data protection authority where applicable.

14) Account Controls, Cache Clearing, and Deletion

A) Data management inside the App

The App may allow you to clear cached data, refresh stored items, or manage local app data. Clearing cache removes locally stored copies on your device, but it will not necessarily remove server-stored information such as your account, favourites, playlists, or subscriptions.

B) Deleting your account

You can request deletion of your Gospel Worship Voices account directly inside the mobile app. Open the app, sign in to the account you want to remove, then go to Profile > Delete Account.

The in-app deletion flow currently works as follows:

  • Open the Delete Account screen from your Profile settings
  • Type "DELETE" to confirm the request
  • If your account uses email and password sign-in, you may be asked for your current password
  • Submit the request from the app
  • Open the verification email we send to your account email address and follow the secure confirmation link
  • The app then completes the deletion and clears local account data from your device

If you cannot access the app or need help with deletion, you can contact support@gospelworshipvoices.app for help.

To help prevent accidental or unauthorised deletion, we may ask you to confirm the request in the app, verify the request by email, re-authenticate, or provide your current password before deletion is completed.

If there is an unresolved billing issue or other active payment-related problem on your account, account deletion may be delayed until the issue is resolved through the appropriate subscription management process.

When your account is deleted, we will delete or de-identify your personal data unless we need to retain certain data for legal, accounting, tax, security, fraud prevention, backup, or operational reasons.

15) Children's Privacy

Gospel Worship Voices is intended for a general audience and is not specifically directed to children.

If we learn that we collected personal data from a child without appropriate consent where required, we will take reasonable steps to delete it.

Users under 16 should not use the Services without parental or guardian consent and supervision.

16) Security

We use administrative, technical, and physical safeguards designed to protect personal data, including measures such as encryption in transit, access controls, monitoring, and secure credential storage.

No method of transmission or storage is completely secure, and no system can be guaranteed to be 100% secure. You use the Services at your own risk.

17) Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If changes are material, we may notify you through the App, website, email, or other appropriate means. Your continued use of the Services after the effective date of an updated Privacy Policy means you accept the revised policy.